VIOLA LOVELY accepts returns within ten business days of delivery, for full refund on merchandise that has not been worn or washed, and with original packaging and tags attached. Hats, intimates, swimwear, publications and books are final sale. Original receipts must be included with any return. Returns are accepted using the provided return shipping label included with your original shipment. VL reserves the right to decline returns or exchanges that do not meet our return policy.  

Gift returns or exchanges, please call 978.468.1775 or email us at for assistance.

We do our best to ensure the accuracy of our inventory. On the rare occasion that an item you selected may no longer be available or out-of-stock, a VL Stylist will notify you as soon as possible upon receipt of your order.

Orders are processed within two days of receipt, Monday thru Friday, excluding holidays. Orders placed during a Saturday/Sunday will be processed on the next business day, excluding holidays.

We offer complimentary UPS Ground shipping on all domestic orders. Please allow 4-7 business days for your shipment to arrive.

For international shipping, please contact us at Online orders are processed and shipped from one of our Massachusetts locations.

VL has opportunities available within its retail and online businesses. Please email a current resume and brief note of interest to 

VL respects your privacy, and we want to make sure you understand how we will use the information you provide to us.

INFORMATION WE COLLECT - When you visit VL, we will not collect any personally identifiable information about you unless you choose to provide that information to us by (1) making a purchase and/or (2) signing up to receive emails from us.

When you make a purchase, we will ask you to provide certain personally identifiable information such as your name and email address, as well as credit card or other payment information and a billing address. We securely collect this information and provide it to our financial partners that process payments and complete transactions.

EMAIL PREFERENCES - You have the option to sign up and receive emails related to VL products, services, events, and promotions. If you no longer wish to receive these emails you may follow the opt-out instructions and link included in each email. Please note, if you choose to unsubscribe from receiving VL emails, this will not preclude you from receiving emails related to your orders or any associated customer service or payment related issues.

THIRD PARTY DISCLOSURE - We will not disclose information collected from, and about you, to third parties, with the exception of our service providers that are directly related to order, payment, and fulfillment purposes, or otherwise as directed by legal order, or in connection with violations of our rights or the rights of others.